Help Centre
Refine
Noticeboard
Membership
Classic
Shop
Classic
Auctions
Setting Up Your Online Auction Site
Lots
Listings
Categories
Subcategories
Postage Options
Members
Email
Transactions
Settlements
Options
Tasks
Auctions - Troubleshooting Guide
TicketDesq
Setting Up Your TicketDesq Event
Dashboard
Ticketholders
Tickets
Book
Ticket Changes (if enabled)
Basic Information
Ticketholder Options
Email Ticketholders
Inventory Types
Inventory
Other Information Sections
Other Information
Export Templates
Issue Refund
Settlements
Users
Events
Classic
Competitions
Classic
Websites
Site 1.0
Site 2.0
SitePro
Troubleshoot Your Website
Tools & Administration
Tools
Administration
Sports Specific Information
Athletics
Hockey
Baseball
System Information
System Status
Table of Contents
Table of Contents
Toggle navigation
Contact Us
Login
Refine
Noticeboard
Membership
Classic
Shop
Classic
Auctions
Setting Up Your Online Auction Site
Lots
Listings
Categories
Subcategories
Postage Options
Members
Email
Transactions
Settlements
Options
Tasks
Auctions - Troubleshooting Guide
TicketDesq
Setting Up Your TicketDesq Event
Dashboard
Ticketholders
Tickets
Book
Ticket Changes (if enabled)
Basic Information
Ticketholder Options
Email Ticketholders
Inventory Types
Inventory
Other Information Sections
Other Information
Export Templates
Issue Refund
Settlements
Users
Events
Classic
Competitions
Classic
Websites
Site 1.0
Site 2.0
SitePro
Troubleshoot Your Website
Tools & Administration
Tools
Administration
Sports Specific Information
Athletics
Hockey
Baseball
System Information
System Status
Refine
Noticeboard
Membership
Classic
Shop
Classic
Auctions
Setting Up Your Online Auction Site
Lots
Listings
Categories
Subcategories
Postage Options
Members
Email
Transactions
Settlements
Options
Tasks
Auctions - Troubleshooting Guide
TicketDesq
Setting Up Your TicketDesq Event
Dashboard
Ticketholders
Tickets
Book
Ticket Changes (if enabled)
Basic Information
Ticketholder Options
Email Ticketholders
Inventory Types
Inventory
Other Information Sections
Other Information
Export Templates
Issue Refund
Settlements
Users
Events
Classic
Competitions
Classic
Websites
Site 1.0
Site 2.0
SitePro
Troubleshoot Your Website
Tools & Administration
Tools
Administration
Sports Specific Information
Athletics
Hockey
Baseball
System Information
System Status
Home
Glossary
Noticeboard
IMPORTANT: Update to Classic System - Display of Passwords
IMPORTANT: Update to Classic System - Member Search Field Functionality
Browse Button Not Appearing in Classic Console
Updating your Website Links to 'SportsTG'
Update On Braintree Fraud Protection
Important Updates On Our New Brand
Change in Support Phone Number
Membership
Classic
Setting Up Your Membership
Step 1: Setting up the Member Options
Step 2: Setting up the Subscription Options
Step 3: Adding Custom Fields
Step 4: Member Types
Step 5: Setting Up Subscriptions
Step 6: Registration Declarations
Step 7: Members Portal Setup
Step 8: Testing the Members Form and Setting it Live
Step 9: Linking to the MemberDesq Portal
Membership Redesign Comparison
Members
Dashboard
Membership Organisation Dashboard
Members Listing
Member Records
Member Statuses
Adding a New Member
Linking Members
Merging Member Records
Viewing Member History and Notes
Making a Member Financial
Making Members Financial - Linked Members
Deleting a Member
Member Types (Default)
Adding a Member Type
Viewing Members by Member Type
Transferring Member Types
Viewing Unattached Members
Adding a Member Type to a Member Group
Adding a Member Type to a Distribution List
Member Groups
Adding & Amending Member Groups
Adding/Removing Members from Groups
Bulk Removing Members from a Group
Member Qualifications
Member Qualifications - Adding, Copying, Editing
Attaching a Member to a Qualification
Distribution Lists
Adding a Distribution List
Copying a Distribution List
Adding Members to a Distribution List
Sending Email via Distribution List
Unsubscribing Members from a Distribution List
Allowing Members to join a List
Send Email
Sending Emails To Members
Including Member Information in Emails (Merge Fields)
Adding Attachments to Emails
Using Campaign Management & Understanding Statistics
Troubleshooting Guides
Emailing blocked servers
Sending Emails From Yahoo Email Addresses
Why am I Recieving High Bounce Rates for my Email Campaigns
Export
Member Exports
Creating an Export Template
Exporting Notes
Exporting Qualifications
Query Builder
Building a Query
Editing a Query
Building a Query to find New Members
Using Queries to Append Members to a Group or Distribution List
Registration Declarations
MemberDesq
Adding a MemberDesq Portal
Customising the MemberDesq Portal
Narrative Entry Box Title
Adding a Custom Page
Add Merchandise to Membership Checkout Process
Testing a Portal to go Live
Network Search (if enabled)
Understanding Network Search
Network Search and Member Transfers
Approving a Transfer
Transferred Member Records
Options
Member Number Allocation
Managing Membership Numbers by Member Type
Duplicate Verification for Members
Creating Note Types
Subscriptions
Generate Subscriptions
Generating a Subscription
Generating a Single Subscription
Generate Subscriptions - Member Group
Manage Subscriptions
Understanding Manage Subscriptions
Transactions
Dashboard
Unpaid
Pay An Unpaid Transaction
Cancelling Unpaid Subscription - Single
Cancelling Unpaid Transactions in Bulk
Paid
Resending a Payment Receipt
Cancelling and Refunding a Transaction
Cancelled
Refunding a Transaction
Refunds Listing
Viewing Refunds
State Payments (if applicable)
State Payments (if applicable)
Club Payments (if applicable)
Club Payments (if applicable)
State/Club Payments Received (if applicable)
Tiered Organisations Payments Received
Payments Received
Viewing Payments Received
Settlement Reports
Export Templates
Creating a Transaction Export Template
Instalments
Introducing Instalments
Schedule
Understanding Instalment Statuses
Viewing Scheduled Instalments
Exporting a Sceduled Instalment Report
Updating a Credit Card for Scheduled Instalments
Processing Rejected Instalments
Managing Rejected Instalments
Making an Instalment Schedule Inactive
Recurring
Understanding Instalment Statuses
Viewing Recurring Instalments
Exporting a Recurring Instalment Report
Updating a Credit Card for Recurring Instalments
Subscriptions - Types
Introducing Subscription Types
Adding a Subscription Type
Editing a Subscription Type
Copying a Subscription Type
Setting a Subscription Type Online
Ordering Subscription Types
Creating an Instalment Schedule
Rolling over a Subscription Type
Customising Transaction Receipts
Setting up Parent/Guardian Approval
Setting up Auto Reminders
Distributing Subscription Types
Exporting Subscription Types
Archiving Subscription Types
Subscriptions - Categories
Introducing Subscription Categories
Adding a Subscription Category
Subscriptions - Tags
Introducing Subscription Tags
Adding a Subscription Tag
Options
Changing Absorption Rates
Financial End Date Options
Setting up Tax Options
Automatic Members Advice Email
Classic Membership - Troubleshooting Guide
When will Member Number be applied?
Cannot edit a members Member Type in their record
How Do My Members Change Their Payment Details
Shop
Classic
Order Management
Changing the Status of an Order
Resending Order Confirmation Emails
Viewing Orders
Filtering Shop Orders by Date
Printing Packing Slips
Adding a Note to an Order
Emailing a Customer
Editing an Order
Exporting Orders
Completing an Order
Mass Update of Order Status
Cancelling an Order
Issue Refund
Processing a Refund
Refunding a Cancelled Order
Refunds Listing
Viewing Refunds
Settlements
Viewing Settlement Reports
Create Order
Creating an Order
Pending Orders
Pending Orders
Products
Products
Activating Products
Adding a Product
Editing a Product
Adding Images to a Product
Setting the Was Price
Setting Up the Units Grid
Copying a Product
Deleting a Product
Setting Up Member Pricing
Adding a Custom Field to a Product
Setting Sold Out Items to Display
Categorising Products by Gender
Exporting Products
Product Categories
Adding a Product Category
Editing a Product Category & Subcategory
Transferring Product Categories
Adding a Slideshow
Product Subcategories
Adding a Subcategory
Editing a Product Category & Subcategory
Product Reviews
Introducing Product Reviews
Responding to Product Reviews
Analytics
Dashboard
Using the Dashboard
Transactions Analysis
Using Transactions Analysis
Sales Analysis (Product)
Using Sales Analysis
Sales Analysis (Size/Colour Breakdown)
Using Sales Analysis
Orders Heat Map (Global)
Using the Orders Heat Map
Orders Heat Map (Aus)
Using the Orders Heat Map
Shop Settings
Options
Introducing Shop Options
Shop Options
Other Options
Setting up Conversion Tracking
Members Options for Shop
Customising Member Login Text
Customising Shop Receipts
Setting Up Pagination
Pop Up Window
Facebook
Facebook & Mobile
Mobile
Facebook and Mobile
Postage Settings
Setting Postage Options
Additional Information
Additional Information
Help Centre Topic Groups
Adding a Help Centre Topic Group
Help Centre Topics
Adding a Help Centre Topic
Marketing
Promotions
Setting Up a Promotion Code
Setting Up Unique Promotion Codes
Uploading Promotion Codes
Discounts
Setting Up Discounts
Bulk Buys
Setting Up Bulk Buy Promotions
Free Postage Campaigns
Setting Up a Free Postage Campaign
Classic Shop - Troubleshooting Guide
How to Deal With International Orders and Suspect Transactions
Shop Window
Image Specifications
How Do I Test My Shop And Set It Live?
How do I Change the TimeZone that is Set in my Shop?
What Is A Meta Tag And How Can I Use It On My Shop Page?
Auctions
Setting Up Your Online Auction Site
Step 1: Setting Up Your Portal
Complete General Options Page
Welcome & What's New Messages
Complete Dedicated Auction Options
Complete Other Options
Automatic Memberships Transfer
Customising the Invoice
Customising the AuctionDesq Portal
Including Images in Your Welcome Page
Step 2: Set Postage Options
Adding a Postage Option
Step 3: Set Up Categories
Adding an Auction Category
Step 4: List Your Items
Adding an Auction Item
Step 5: Setting the Auction Live
Setting a Group of Items Live
Setting an Auction Item Live
Lots
Adding an Auction Item
Copying an Auction Item
Understanding Buy Price & Verification Bid
Setting Postage Options for an Item
Image Dimensions for Auction Items
Setting a Group of Items Live
Setting an Auction Item Live
Listings
Editing a Listed Item
Removing an Auction Item
Items that don't Sell
Viewing Bids on Items
Categories
Copying a Category
Transferring Auction Categories
Adding an Auction Category
Subcategories
Adding an Auction Subcategory
Postage Options
Adding a Postage Option
Changing the Status of a Postage Option
Copying a Postage Option
Members
Editing an Auction Member
Emailing an Auction Member
Deleting an Auction Member
Exporting Auction Members
Searching for an Auction Member
Viewing Frequent Bidders
Viewing Frequent Buyers
Reset Auction Members Details
Email
Emailing All Auction Members
Transactions
Tracking Auction Payments
Completing a Transaction
Exporting Transactions
Cancelling a Transaction
Resending a Receipt
Settlements
Understanding Auction Settlements
Options
Complete General Options Page
Welcome & What's New Messages
Complete Dedicated Auction Options
Complete Other Options
Automatic Memberships Transfer
Customising the Invoice
Customising the AuctionDesq Portal
Including Images in Your Welcome Page
Tasks
How do I alter the title of the Auction?
How do I alter the end date or time of an Auction item?
How do I alter the reserve price of an Auction item?
Update Timezone for Daylight savings
Auctions - Troubleshooting Guide
What is a Reserve?
What is a Buyer's Premium?
What is Overtime Bidding?
Payment Processing
TicketDesq
Setting Up Your TicketDesq Event
1. Creating a TicketDesq form
2. Setting Up Your Form
3. Ticketholder Options
4. Adding an Inventory Type
5. Adding Inventory
6. Setting up Other Information Section
7. Adding Additional Questions
8. Adding A User
9. Testing the TicketDesq Form & Going Live
Dashboard
Dashboard Functionality
Ticketholders
Promoting and Cancelling Ticketholders
Ticketholder statuses
Resending booking confirmation
Editing a Ticketholder
Exporting Ticketholders
Tickets
Resending tickets
Exporting Tickets
Book
Booking tickets through the back end
Ticket Changes (if enabled)
Ticket Changes
Basic Information
Ticketdesq Images
Ticketholder Options
Personal Information
Email Ticketholders
How Do I Send an Individual Email?
How Do I Send a Group Email?
How Do I Add My Ticketholders Information to an Email?
Inventory Types
Adding Inventory
How do I create Member Only Inventory?
Monitoring Ticket Levels
Increasing and Decreasing Ticket Quantities
Inventory
Adding an Inventory Type
Setting Up Your Ticket
Other Information Sections
Setting up Other Information Section
Other Information
Adding Additional Questions
Export Templates
Creating an Export Template
Issue Refund
Refunding Tickets
Settlements
Viewing Settlements
Users
Adding A User
User Permissions
Events
Classic
Setting up your Event
Step 1: Creating the Event
Step 2: Setting up Basic Information
Step 3: Customising the Design of the Form
Step 4: Setting Registrant Information Options
Step 5: Creating the Entry Form Questions
Step 6: Adding Entry Types
Step 7: Adding Merchandise to the Form
Step 8: Testing Your Event & Setting It Live
Dashboard
Event Dashboard
Entrant Overview
Understanding the Entrants Overview
Entrants
Confirmed Entrants Listing
Viewing Entrants
Withdrawing and Refunding an Entrant
Edit An Entrant's Entry Type
Re-sending Receipt
Sending a Follow up Email to Pending Entrants
Exporting Entrants
Exporting Entrants - Event Day
Add Entrant
Adding An Entrant
Basic Information
Bib System
Setting up the Bib System
Allocating Bibs To An Entrant Automatically
Registrant Information Options
Registrant Information Options
Additional Information
Adding Additional Information
Entry Types
Adding an Entry Category
Adding an Entry Type
Copying an Entry Type
Early Bird and Late Entry Pricing
Entry Type Eligibility Criteria
Setting up Receipts & Attachments
Entry Type Mass Update Function
Google Adwords
Events Member Email Merge Fields
Question Sections
Adding Question Sections
Copying Question Sections
Entry Form Questions
Adding an Entry Form Question
Query Builder
Introducing Events Query Builder
Building a Query
Editing a Query
Exporting Entrants using a Query
Merchandise
Adding a Merchandise Item
Merchandise Reporting
Teams
Setting Up Team Entry
Managing Teams
Email
Emailing Event Entrants
Viewing Emails Sent to Entrants
Events Member Email Merge Fields
Refund Listing
Refunds Listing
Settlements
Viewing Event Settlements
Transfer Entrants
Post Event Member Transfer
Export Templates
Events Export Templates
PIN Management
Overview
PINs and Discounts on Classic events
PIN Masters
Creating a Master 'Generic' Promotional PIN
PIN Managers
PIN Managers for Classic Events
Emailing PIN Managers Access Details for the PIN Portal
PIN Sets
Creating Multiple 'Unique' Promotional PINs
Allocating PINs from a PIN Set to an entrant
Other PIN Types
Creating 'Generic' Promotional PIN for a single Entry Type
Creating 'Unique' Promotional PIN for a single Entry Type
Upload
Uploading Entrants
Race Results
Uploading Race Results
Troubleshooting Classic Events
I can't see any entry types when I select Register Here
Entrants cannot reach the payment screen and are sent back to Home Page
Entrants cannot enter card details
Event is currently Offline or Closed
Entrants Are Linked to the Wrong Members
Competitions
Classic
Setting Up Your Competition
1. Set up the Sports Portal Settings
2. Review (and edit) the Sport Settings
3. Review the Organisations Listing
4. Creating and Uploading a Fixture Template
5. Setting up Venues
6. Creating Venue Availability
7. Adding a new Season
8. Adding a New Competition
9. Adjusting the Settings for the Competition
10. Adding Clubs to a Competition
11. Adding Teams to a Competition
12. Generating Fixtures
13. Publishing Fixtures and/or Results Online
Portal Settings
Set up the Sports Portal Settings
Sports
Review (and edit) the Sport Settings
Fixture Template
Creating and Uploading a Fixture Template
Officials
Adding an Official Type
Adding Officials
Venues
Setting up Venues
Fixture Grid
Using the Fixture Grid
Organisations
Adding Clubs and Organisations
Seasons
Adding Seasons & Exception Dates
Editing a Season
Deleting & Archiving a Season
Competitions
Dashboard
Dashboard
Clubs
Adding Clubs and Organsiations
Teams
Adding a Team
Seeding Teams
Adding / Removing a Point Adjustment
Rounds
Adding a Round to a Competition
Editing a Round in a Competition
Publishing a Competition Fixture
Publishing Results
Fixtures
Adding a Fixture
Assigning an Official to a Fixture
Using the Fixture Grid
Seeding Teams
Deleting Fixtures
Results
Adding Players to a Competition
Adding Player Statistics
Entering Results
Finals
Generating Finals
Cross-Division Finals Series
Options
Options
Competition Types
Team Administrator Help
Viewing Team Fixtures
Printing Fixtures
Printing a Competition Ladder
Viewing a Venue Location
Adding Players to a Team
Copying Players from Rounds
Printing a Team Sheet
Entering Match Results
Entering Player Statistics
Entering Match Statistics
Different Portal Controls
Classic Competitions Troubleshooting
Bye Points aren't calculating
Match Results are not Displaying Accurately
Points aren't calculating as Set in the Options
Websites
Site 1.0
Getting Started
Step 1: Setting the Basic Information
Basic Information
Step 2: Formatting your Website Design
How do I change the colour scheme of my website
Step 3: Adding Pages
Template Options
What is a Club Directory?
Adding a Members-Only Section
Adding & Editing News Items
Recognise your Sponsors
Adding Useful Links for your Readers
Adding Profiles to your Website
User Defined Data (Custom Pages)
Category
Items
Step 4: Going Live
Using your existing domain name with your Sports Technology Group website
How do I set my website live?
Improving Search Engine Rankings
How do I get a domain name?
Can I start building my site whilst I set up my domain name?
Can I view my site if I don’t have the domain name set up yet?
Can I view how many people have looked at my website?
Website Images
How to Insert an Image
What Size Should My Images Be?
What Format Should My Images Be In?
Uploading Documents
Uploading Documents
Uploading a PDF or other document types
Troubleshooting Guide
I am not seeing what I have just added, why?
Why are only certain fonts available?
What is a Meta Tag and how can I use them on my Website?
How do I link Twitter to my website?
How do I Delete a News Item?
Site 2.0
Getting Started
Step 1: Logging In
Step 2: Adding a Header Image
Step 3: Adding a Background
Step 4: Website Settings
Step 5: Setting Up your Home Default Page
Step 6: Setting Up an Image Gallery
Step 7: Adding a Page
Step 8: Adding an Element
Step 9: Adding content to a HTML page
Step 10: Adding an Image to a Page
Step 11: Going Live
User Guides
Add State/National News To Your Club Website
Adding Documents to Document Library
Adding a Calendar
Adding News Categories
Sample Images for Club Use
Changing the Font and Colour Scheme
Page Management
Page Layout
SitePro
User Guides
How do I update the Website Logo?
Tabs System
Adding a List Gallery for a Gallery Rotator Module
Embedding a YouTube Video into your Website
How Do I Add A Link
Setting Up Page Permissions
Logging In
Copying An Existing Page
Create a New Page
Update Website Background
Adding a Content Module
Adding a News Story
Adding a Facebook Pixel to your Page
Creating a News Category
Troubleshoot Your Website
What Website Type Do I Have?
Update your DNS records
Updating Your Website Links to 'SportsTG'
Tools & Administration
Tools
Classic
Documents
Listing
Document Types
Image Gallery
Images
Image Types
User Defined Data
Category
Adding a Menu Option Only Page
Adding a Category to your Member Portal or Online Shop
Items
How to Delete a Menu Item
Email Templates
How do I set up an email template?
Email Templates – HTML or Plain Text?
Email Databases
Append File to Database
Appending Email Recipients to an Email Database
Export Database
Exporting an Email Database
Remove Duplicates
Removing Duplicates from an Email Database
Unsubscribe Members
Unsubscribe Members
Generate Campaign
Generating A Campaign
Merge Fields for Email Databases
Manage Campaign
Managing Email Database Campaigns
Restart Campaign
Restarting an Email Campaign
Reserved Seating
Sections
Creating a Seating Section
Reserved Seating - Upload Seating Bays - Template
Edit Sections
Edit Reserved Seating Sections - Add or Remove a Seat
Reserved Seating - Update Status
Types
Reserved Seat Types
Barcodes
Manage Barcode Sets
Managing Barcode Sets
Manage Barcodes
Managing Individual Barcodes
Themes
Adding a Theme
Finder (if enabled)
Profile
Entering Club Information
Question Sections (if enabled)
Setting Up Question Sections
Questions
Setting Up Questions
Product Groups (if enabled)
Setting Up Product Groups
Products
Setting Up Products
Attaching Organisations to a Product
Answers
Updating the Answers for your Club Finder
Appearance (if enabled)
Updating the Club Finder Appearance
Troubleshooting Guide
Best Practice EDM Specifications
Can I find out how many people opened an email sent to an Email Database?
Can I stop an email campaign?
How do I include an attachment in an email?
Sending Emails to Members
What’s a Hard Bounce/Soft Bounce/Opt Out?
Administration
Classic
Details
Updating Contact Details
Updating Your Bank Details for a Classic Console
Users
Adding Users
Membership Data Import
Membership Data Import
Custom Fields
Adding Custom Fields
Credit Card Gateway
Testing the MemberDesq Form and Setting it Live
Troubleshooting Guide
Test Credit Card
Updating Your Bank Details with SportsTG
Adding a New Club or Organisation
Bulk Refund Process- Classic Members
Bulk Refund Process- Classic Events
Sports Specific Information
Athletics
Events OST
Setting Up Your Event
Step 1: Creating the Event
Step 2: Setting up Basic Information
Step 3: Customising the Design of the Form
Step 4: Setting up Meet Manager Integration & Meet Manager Export
Step 5: Setting Entrant Options
Step 6: Creating Entry Form Questions
Step 7: Setting up a Maximum Fee for the Event
Step 8: Adding Entry Categories and Types
Step 9: Adding in Event Categories and Events
Step 10: Adding Merchandise to the Form
Step 11: Testing your Event & Setting It Live
Results Manager OST
Meets
Meets - Explanation & Creation
Event Types - Explanation & Creation
Divisions - Explanation & Creation
Events - Explanation & Creation
Results
Adding Results via Results Upload
Adding a Result Manually
Matching Results
Accepting Results
Deleting a Report or Unmatched Results
Approving/Denying a Claim
Results Portal OST
Searching for Results
'My Page' Results
Claim a Result
Hockey
Competitions - OST
Creating a Hockey Competition
1. Set up the Sports Portal Settings
2. Review (and Edit) the Sport Settings
3. Review the Organisations Listing
4. Creating and Uploading a Fixture Template
5. Setting up Venues
6. Creating Venue Availability
7. Adding a New Season
8. Adding a New Competition
9. Adjusting the Options for the Competition
10. Adding Clubs to a Competition
11. Adding Teams to a Competition
12. Generating Fixtures
13. Publishing Fixture and/or Results Online
Baseball
Competitions - Classic
Setting Up Your Sports Portal Page
Sports
Sport Settings
General Settings
Fixture Templates
Setting Up Officials
Setting Up Venues
Setting Up Organisations
Reports
System Information
Why am I Receiving High Bounce Rates for my Email Campaigns
Instructions for modifying DNS records
PCI Compliance
Browse Button Not Appearing in Classic Console
Settlement Period
Additional Payment Options
System Status
Product Updates & Release Notes
Service Status
Home
Membership
OneSport Membership - Troubleshooting Guide
Related Articles