Adding a Help Centre Topic

Quick Steps: Shop > Shop Settings  > Help Centre Topics

The Help Centre allows organisations to create a Customer Service area within their Shop that answers frequently asked questions in relation to their online store. Help Centre Topics are the questions that then sit underneath the Topic Groups.

1. Within the Management Console, select Shop from the top menu, then Shop Settings from the left menu.

2. Select Help Centre Topics from the expanded left menu.

3. Click Add at the top of the page.

4. Assign the topic to a Topic Group, then give the topic a Title and an Order

5. Select the Details tab and insert the relevant information for the topic.

6. Click Save to add the new Help Centre Topic.

7. Go back to the Listing and set the Status to Online.

Note: Always ensure that the numbers in Order in your topics, run numerically from 1 in the order that you wish the different groups to display on your Shop page.