Adding a Help Centre Topic Group

Quick Steps: Shop > Shop Settings > Help Centre Topic Groups

The Help Centre allows organisations to create a Customer Service area within their Shop that answers frequently asked questions in relation to their online store. Topic Groups are the categories in which the different questions fall under.

1. Within the Management Console, select Shop from the top menu, then Shop Settings from the left menu.

2. Select Help Centre Topic Groups from the expanded left menu.

3. Click Add at the top of the page.

4. Give the Topic Group a Title and an Order.

5. Click Save to add the new Topic Group.

6. Go back to the Listing and set the Status to Online.

Note: Always ensure that the numbers in Order in your topic groups, run numerically from 1 in the order that you wish the different groups to display on your Shop page.