Processing a Refund

Quick Steps: Shop > Order Management > Issue Refund

There are two ways that you can process a refund for a shop order. This can either be done by fully or partly refunding an order by Order Number, or by refunding a cancelled order. 

1. Within the Management Console, select Shop from the top menu, then Order Management from the left menu.

2.Find the Order that you wish to refund from the Orders listing, and copy the Order ID.

3. Select Issue Refund from the expanded left menu.

4. Input the Order ID and click Next.

5. Complete any relevant Comments, input your Initials and determine the Refund Amount.

The Refund Amount can be any amount from $0.01 to the total amount of the transaction.

6. Click Next and then Process Refund.

Note: This refund process can be used on any order regardless of the status of the order so that you can make partial refunds for customers if required.