Quick Steps: Shop > Products > Product Reviews
Product Reviews allow customers to rate products, as well as create reviews of products. Shop also gives administrators to respond to product reviews, allowing them to add additional comment to both positive and negative feedback to further customer information.
1.Within the Management Console, select Shop from the top menu, then Products from the left menu.
2. Select Product Reviews from the expanded left menu.3. Click View next to the review that you wish to add a response to.
4. Select Write Response from the top of the page.
5. Write your response to the review, then click Save. The response will now be visible next to the review on the Shop page.