Responding to Product Reviews

Quick Steps: Shop > Products > Product Reviews

Product Reviews allow customers to rate products, as well as create reviews of products. Shop also gives administrators to respond to product reviews, allowing them to add additional comment to both positive and negative feedback to further customer information.

1.Within the Management Console, select Shop from the top menu, then Products from the left menu.

2. Select Product Reviews from the expanded left menu. 

3. Click View next to the review that you wish to add a response to.

4. Select Write Response from the top of the page. 

If you have already written a response to this review, this button will show as Edit Response.

5. Write your response to the review, then click Save. The response will now be visible next to the review on the Shop page.

Additional Information: Research suggests that customers are more likely to trust a product that has been positively reviewed, and this gives you a way for customers provide that feedback and encourage other purchasers.