Troubleshooting Guides

Articles

Emailing blocked servers
In order to email members that have email accounts with BT Internet and Yahoo you will need to make a few changes to your DNS  Firstly check that the Hostworks mail server is set up with your DNS provider. This will limit the number of bo...
Sending Emails From Yahoo Email Addresses
If you are about to send out an email to your members and have a Yahoo email address as the 'Sender', not all email servers (Gmail, Hotmail ect) will receive your communications. This is because email’s sent with a @yahoo.com email address do n...
Why am I Recieving High Bounce Rates for my Email Campaigns
When an email campaign is sent, there is a potential that emails may "bounce" back from your recipients. These "bounces" can be classed as a Hard Bounce or Soft Bounce . (For more information see What’s a Hard Bounce/Soft Bounce/Opt Out? ) If y...