In some cases your entrants will not be able to see the section where they should enter their credit card details as shown below
This is usually due to the browser or software enabled on their computer
The payment details box is an iframe which can only be seen when an up to date version of Java is active on the browser. This often affects people using the below browsers to register
- Internet Explorer
- Moxilla Firefox
In order to fix this your entrant will need to do one of the below
- Update their already enabled Java script so that it is running the most up to date version
- Download Java for their browser, ensuring it is the latest version available
- Switch to Google Chrome as the required software is built into the browser itself