New Articles

  1. Ticketdesq Images

    The Images tab allows you to upload a header, footer and other images for your page. The ideal dimensions for your images are as follows: Header Width: 940px  Height: Max. 200px Footer Width: 940px  Height: Max. 150px Site Backgroun...
  2. Bulk Refund Process- Classic Events

    In response to the large number of requests to refund participant fees after the shutdown of sports due to COVID-19, we have built a tool which allows STG staff the ability to process refunds from the admin console on a case by case or bulk basis.&n...
  3. Bulk Refund Process- Classic Members

    In response to the large number of requests to refund participant fees after the shutdown of sports due to COVID-19, we have built a tool which allows STG staff the ability to process refunds from the admin console on a case by case or bulk basis.&n...
  4. Browse Button Not Appearing in Classic Console

    Older version of Chrome Google Chrome has recently changed default settings for displaying Adobe Flash content, and this may be why your browse button is not appearing. To change this setting, follow the steps below: 1.   Within your Googl...
  5. Browse Button Not Appearing in Classic Console

    Older version of Chrome Google Chrome has recently changed default settings for displaying Adobe Flash content, and this may be why your browse button is not appearing. To change this setting, follow the steps below: Check that you are using the m...
  6. IMPORTANT: Update to Classic System - Member Search Field Functionality

    SportsTG would like to notify all clients of a system upgrade that we have implemented for our Classic platform as of August 8th, 2018.  Previously the Classic Member Search field allowed you to search for member details in the following field...
  7. IMPORTANT: Update to Classic System - Display of Passwords

    SportsTG would like to notify all clients of a system upgrade that we will be implementing for our Classic platform in the week beginning July 9. Currently passwords are viewable in the console by Administrators and they often feature in email rece...
  8. Change in Support Phone Number

    SportsTG are moving multiple existing support lines to a single support line that is more accessible to and equitable for our clients throughout Australia and New Zealand. Some clients have already started using the 1300 and 0800 numbers and we...
  9. Page Layout

    When creating a new page for your SiteDesq 2.0 you will be asked which Page Layout you would like to use  The below screenshots will show you what each layout looks like on your page  Please keep in mind once you have selected th...
  10. Merge Fields for Email Databases

    The email databases will be able to use Merge Fields as you can in other areas of the system however the list of available merge fields is significantly less The merge fields are directly related to the file that you used to append members to t...