Popular Articles

  1. Step 6: Creating Entry Form Questions

    Quick Steps: Go to Events > Select the Event > Questions > Sections Please note – in OST it is not compulsory to include Questions in an Events Form Within the OST Console, select  Events  from the top menu, then click on the name ...
  2. Managing Teams

    Quick Steps: Go to Events > Event Console > Teams 1. Within the Management Console, select Events  from the top menu, then Event Console next to the Event 2. Select Teams from the expanded left menu This will automatical...
  3. Step 3: Customising the Design of the Form

    Quick Steps: Go to Tools > Themes > Add > Save > Events > Select your Event / Basic Information > Edit   Within the  OST Console , select  Events  from the top menu, then click on the name of the event, or  Actions > View Select  Basi...
  4. What Is A Meta Tag And How Can I Use It On My Shop Page?

    Quick Steps: Shop > Options or Shop > Products > Edit or Add Within the Shop Options as well as within Products it will ask you to place Meta Tags to help Search Engines find your Shop and Products. Meta Tags are keywords that are us...
  5. Viewing Refunds

    Quick Steps: Shop > Order Management > Refunds Listing You can view any refunds that have been issued through the Refunds Listing, which enables you to track what orders have had refunds processed and ensure that all refunds have been carried...
  6. Editing a Product

    Quick Steps: Shop > Products > Products > Edit The details of products often change over time, and you can edit your product's information at any time through the Management Console. 1. Within the Management Console, select Shop from t...
  7. Setting Postage Options

    Quick Steps: Shop > Shop Settings > Postage Settings Postage Options allow you to set up how postage costs will be applied to customers on checkout. 1. Within the Management Console, select Shop from the top menu, then Shop Settings ...
  8. Additional Information

    Quick Steps: Shop > Shop Settings > Additional Information Additional Information gives you the ability to add additional pages to your Shop portal, including linking through to other STG hosted portals, or setting up a Terms & Conditions or ...
  9. Entrants cannot reach the payment screen and are sent back to Home Page

    This is another common set up error that stops people from being able to register for your event. You will find that your entrants are able to select their entry type and enter their personal details before they are taken back to the event home page...
  10. Step 11: Testing your Event & Setting It Live

    Quick Steps: Go to Events > Click on Mode > Live 1. Within the OST Console, select  Events  from the top menu, then find the event you wish to test in your listing. 2. Refer to the status column, and click the word Offline  next to t...