Popular Articles

  1. How Do I Send an Individual Email?

    Last Updated: 02/11/2016 in Archived (Classic/OST) TicketDesq Email Ticketholders
    Quick Steps: TicketDesq > TicketDesq Console > Ticketholders You may need to individually contact ticket holders during the ticket purchasing process for updates or changes. 1. Within the Management Console, select TicketDesq  from the...

  2. Using the Orders Heat Map

    Last Updated: 29/09/2016 in Archived (Classic/OST) Shop Classic Analytics Orders Heat Map (Aus)
    Quick Steps: Shop > Analytics > Orders Heat Map (Global) or Orders Heat Map (Aus) The Orders Heat Map gives you a visual representation of where throughout the world your orders are coming from. For Australian Shop users, this will also pro...

  3. Early Bird and Late Entry Pricing

    Last Updated: 28/10/2016 in Archived (Classic/OST) Events Classic Entry Types
    Quick Steps: Events > Event Console > Entry Types > Edit > Pricing Within Events, you have the option of creating Early Bird and Late Entry fees for your Event, all within the one Entry Type. 1. Within the Management Console, selec...

  4. Adding an Inventory Type

    Last Updated: 15/09/2016 in Archived (Classic/OST) TicketDesq Inventory
    Quick Steps: TicketDesq > Select Event > Inventory Types > Add Inventory Types define the ticket category that applies to the purchaser. They allow the organization to determine ticket allocations for purchasers based upon the seating area or...

  5. User Permissions

    Last Updated: 05/10/2016 in Archived (Classic/OST) TicketDesq Users
    Quick Steps: Go to TicketDesq > Users > Edit 1. Within the Management Console, select TicketDesq  from the top menu, then select the event. 2. Select  Users from the left menu. 3. Click the  Edit icon next to the user whose per...

  6. Using the Orders Heat Map

    Last Updated: 29/09/2016 in Archived (Classic/OST) Shop Classic Analytics Orders Heat Map (Global)
    Quick Steps: Shop > Analytics > Orders Heat Map (Global) or Orders Heat Map (Aus) The Orders Heat Map gives you a visual representation of where throughout the world your orders are coming from. For Australian Shop users, this will also pro...

  7. Editing an Order

    Last Updated: 22/09/2016 in Archived (Classic/OST) Shop Classic Order Management
    Quick Steps: Shop > Order Management Once an order has been placed, in the Orders area, you have the ability to update the shipping address for an order, as well as the Shipping Tracking Code and any Delivery Notes. This is available for if a...

  8. Viewing Settlements

    Last Updated: 03/08/2016 in Archived (Classic/OST) TicketDesq Settlements
    Quick Steps: Go to TicketDesq > Select Event > Settlements Viewing Individual Event Settlements 1. Within the Management Console, select TicketDesq  from the top menu, then select the Event 2. Select Settlements from the expanded ...

  9. Creating a Master 'Generic' Promotional PIN 

    Last Updated: 26/10/2016 in Archived (Classic/OST) Events Classic PIN Management PIN Masters
    Quick Steps: PIN Management > PIN Masters > Add 1. Within the Management Console, select Events  from the top menu, then click on the event 2. Select Pin Management from the expanded left menu and then select Pin Masters ...

  10. PIN Managers for Classic Events

    Last Updated: 26/10/2016 in Archived (Classic/OST) Events Classic PIN Management PIN Managers
    PIN Managers are people that manage PIN Sets, they can also have access to an online management portal specific to their PIN Set. To create a PIN Manager please follow the below steps Quick Steps: EVENTS > EVENT CONSOLE > PIN MANAGEMENT > PIN ...

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