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Quick Steps: Shop > Order Management > Actions > Send Duplicate Receipt
Orders allows you to view all orders that have been placed within your organisation's Shop, and manage these orders from Outstanding to Completed.
1. Within the Managem...
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Quick Steps: Go to Events > Event Console > Registrant Information Options > Edit
1. Within the Management Console, select Events from the top menu, then click on the name of the event, or the Event Console button to enter...
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If you do not already have your own domain name, you are able to purchase one from Sports Technology Group. This includes your unique domain name, domain name hosting and full support to switch you live.
To find out if the domain name you want ...
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Quick Steps: Go to TicketDesq > Basic or Full or Template
In the lead up to your Event, you may need to create Entry lists to help you on the day planning. TicketDesq enables you to export this information straight into Excel or your Spre...
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Quick Steps: Shop > Order Management
Within the Order Management menu, you have the ability to email each customer individually in regards to their order. This allows you an easy way to communicate with a customer, as well as set the 'reply t...
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If there is a problem with an item, you can cancel a transaction before it is paid. Once an item has been paid, it can not be cancelled.
Quick Steps: Go to AUCTIONDESQ / TRANSACTIONS / UN...
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Quick Steps: Shop > Order Management > Cancelled > Actions > Refund Order
There are two ways that you can process a refund for a shop order. This can either be done by fully or partly refunding an order by Order Number, or by refunding a canc...
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Quick Steps: Go to Events > Event Console > Entry Type > Update All Day Entry Types
A Mass Update function within Entry Types allows an Event Organiser to make a change to an Entry Type field tha...
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In some cases your entrants will not be able to see the section where they should enter their credit card details as shown below
This is usually due to the browser or software enabled on their computer
The payment details box is an ifram...
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Quick Steps: Shop > Shop Settings > Options > Invoice
You are able to customise your Shop Receipt to include additional information outside of the standard receipt that will be sent to your customers. This can then be used to outline such inf...